Support

How to reach the AscendSX team

What to include

Including these in your first message saves a round trip:

• The email address or username registered to your account
• Your device and operating system (e.g. iPhone 15, iOS 26)
• The app version (shown at the bottom of Profile → Settings)
• What you were trying to do and what happened; a screenshot if you have one

Reporting content and abuse

If a comment, post or user is bothering you, there are two routes:

1. In the app: open the menu next to the post or comment and choose Report. From the same menu you can mute the user so their content no longer appears in your feed.
2. By email: write to [email protected] with the subject "Content report", attaching a screenshot of the content and the username if you have it.

We review every report within 24 hours, remove content that breaks our rules and, where warranted, suspend or close the account responsible. The full community rules are in section 6 of the Terms of Use.

Account help

• Forgot your password: use the "Forgot password" link on the sign-in screen; a reset code is sent to your registered email address.
• Verification email did not arrive: check your spam folder first, then resend the code from inside the app. If it still does not arrive, write to us.
• Delete my account: in the app go to Profile → Settings → Delete my account, or write to [email protected] from your registered address with the subject "Account deletion request". Deletion cannot be undone; details are in section 8 of the Privacy Policy.
• I want a copy of my data: write to the same address; we answer within 30 days at the latest.

Purchases and refunds

Virtual balance is purchased through the Apple App Store or Google Play, and the store takes the payment.

• Balance did not arrive: first try Restore Purchases in the app. If the problem persists, write to us with the store receipt number.
• Refunds: refunds are handled by the stores, not by us. For the App Store use reportaproblem.apple.com; for Google Play use the order history in the Play Store.

Reporting a security vulnerability

If you have found a security vulnerability, please write to [email protected] before disclosing it publicly. We respond quickly and, once the issue is fixed, are happy to credit you if you would like.

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